Concerns & Complaints

Dr M K Kamdar & Partner aim to provide registered patients with the best care we can. If you have any concerns or complaints about our service, please contact the Practice Manager

If you would prefer to give your concerns or complaints in writing please send it to

Christopher Clark- Practice Manager

Southview Park surgery, London Road, Vange, Basildon, Essex SS16 4QX

Email: swesouthviewpark@nhs.net

Alternately, If you would prefer to raise your concern or make your complaint to someone else who has not been directly involved in your care, you can contact NHS England for complaints, information and advice on the following:

Tel: 0300 311 2233 

Email: England.contactus@nhs.net

If complaints remain unresolved then the complaint may be taken to the  Parliamentary Health Service Ombudsman. If you require further information please ask at reception for the Patient Information Leaflet on complaints, which explains in more detail the complaints procedure.

The Parliamentary Health Service Ombudsman

The  Parliamentary and Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP.

Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk